FAQ

(frequently asked questions)

We have a 48-hour notice refund policy. You will receive a full refund if we have been notified within a 48-hour period. We cannot issue refunds for unused paid time if equipment is returned earlier than reserved.

The average time to complete the round-trip (22mi/34km) trail at a leisurely pace is between 2-4 hours. The majority of parties tend to complete the trail within 3 hours. This is accounting for rest stops, pictures, water, brakes, etc.

Yes, we do. In order to obtain a quote please contact us via email or call us to place a multiple-day reservation.

 

We offer high-end Burley trailers which can be attached to the back of any bike (including Electric bikes) and they have a capacity to carry up to two kids (2-6yrs old), as well as trunk space for storage in the back (200lbs limit).

Being the best bicycle rental shop in the state of Alaska also means that we are super busy, especially in the summer months (May-September), and even though we have a huge selection of bikes and e-bikes (electric bicycles) with almost 200 bicycles to choose from we cannot guarantee will have bicycles available. Therefore, it’s best to place a reservation to ensure we have what you and your family need. which means that throughout our summer season, we tend to get really busy and cannot guarantee we will have bicycles available. Therefore, it’s best to place a reservation to ensure we have what you and your family need.

Yes, during our summer season (May-September) we have an after-hours self-check-out system in place which requires prior approval/arrangement by an associate before departing.

Our Electric bikes have very powerful electric engines (750 to 1000 Watts), which means that we would like our customers to feel comfortable on a regular bike and have previous experience before trying an E-bike. We require everyone to be 16 years or older and above 125lbs/57kg to be able to ride. We allow people to practice in our parking lot before going on their own to make sure they are comfortable.

 

We allow our customers to extend their rental as long as they have checked in with us. This is to ensure that we have the availability for any other reservations that we may have. However, if you decide to extend your bike ride while you are out riding? The extra cost (per hour & previously agreed via phone, etc) for the extended hours will be charged when checking out.

 

Yes! We wipe and disinfect all helmets, and equipment after each rental.

 

Yes, we offer free parking out back, accessible via 4th and 5th ave alley. We are limited in space and cannot guarantee a spot. We cannot accommodate vehicles longer than 21” feet/ Class C motorhomes.

 

We’re open 7 days a week. Hours are seasonal. 8 am to 8 pm in the Summer (May-August). 9 am-6 pm in September. 10 am-6 pm in winter and early spring.

 

No, unfortunately, we cannot give any credits for returning bikes early as we have already allocated the time for the equipment to be utilized by patrons.

 

All of our bikes have a weight capacity of 300lbs excluding our tandem bikes which have a combined weight capacity of up to 450lbs.

 

We require a $200 deposit to our adult acoustic bikes. Funds will be transferred back to your account within 1-3 business days if no damage or loss has been made to the equipment.
 
You will be asked to fill out a liability waiver in which we will need one rider’s valid photo ID (i.e. driver’s license or passport) and a credit card in the same name. Unfortunately, a debt card cannot be used.

If you’re looking to increase your chances of seeing wildlife and while also avoiding crowds, we suggest heading out on the Coastal Trail between 8am and 11am. This time frame is ideal as it coincides with fewer people on the trail, who typically arrive after lunch, thus reducing the likelihood of encountering crowds.